TERMS & CONDITIONS FOR HOMETOWN SEPTIC SERVICES

Effective Date: January 1, 2026

These Terms & Conditions (“Terms”) apply to your access to and use of the website, forms, appointment booking pages, quote request pages, communication systems, and related services provided by Hometown Septic Services (“Company,” “we,” “us,” or “our”).

By accessing our website, submitting your information, requesting a quote, scheduling an appointment, communicating with us, or using our services, you agree to these Terms. If you do not agree to these Terms, please do not use our website, forms, communication systems, or services.

Our website is located at: https://austinsepticservices.com/

1. Eligibility

You must be at least 18 years of age to use our website, submit information, request services, or schedule appointments.

If you are using our website or services on behalf of another person, household, business, organization, property owner, tenant, contractor, or entity, you represent that you have the authority to do so and that the person or entity agrees to be bound by these Terms.

2. Use of Services

By using our website, forms, appointment pages, or services, you agree to:

Provide accurate, current, and complete information
Use our website and services only for lawful purposes
Not submit false, misleading, or unauthorized information
Not misuse, disrupt, damage, or interfere with our website, systems, communications, or services
Not attempt to gain unauthorized access to our systems, accounts, software, databases, or communication platforms
Not use our website or services in a way that violates applicable laws, regulations, or third-party rights

We reserve the right to refuse service, cancel appointments, decline projects, restrict access, or terminate use of our website or services at our discretion.

3. Services Provided

Hometown Septic Services provides septic-related services, which may include but are not limited to:

Septic system inspections
Septic pumping coordination or service support
Septic maintenance services
Septic service consultations
Septic-related repairs or project coordination
Residential and commercial septic service support
Appointment scheduling, estimates, and customer communication

All services, estimates, timelines, pricing, availability, and appointment dates are subject to change based on project scope, site conditions, accessibility, scheduling, technician availability, permitting requirements, weather, and other circumstances.

4. Estimates, Quotes & Project Information

Any estimate, quote, price range, or project timeline provided by Hometown Septic Services is based on the information available at the time it is provided.

Estimates and quotes may change due to:

Site conditions
Septic system condition
Access limitations
Soil, drainage, or property conditions
Required equipment
Permitting or regulatory requirements
Customer-requested changes
Additional labor or service requirements discovered after the initial quote
Third-party provider, vendor, or supplier changes

Submitting photos, property details, system information, inspection documents, or service descriptions may help us understand your request, but final pricing and project requirements may depend on in-person inspection, site review, or additional information.

5. Payments & Billing

A deposit or upfront payment may be required before scheduling certain services, reserving appointments, ordering materials, or beginning work.

By making a payment, you represent that you are authorized to use the payment method provided. Final payment terms will be communicated before project completion or as part of your estimate, invoice, or service agreement.

Failure to make required payments may result in:

Delays
Suspension of work
Cancellation of services
Withholding of final documents, reports, or service completion where permitted by law
Collection activity where permitted by law

Customer is responsible for any applicable taxes, fees, approved change orders, additional service charges, and costs related to the project.

6. Appointment Scheduling

By scheduling an appointment, consultation, inspection, pumping, repair visit, maintenance visit, or service call, you agree to:

Provide accurate contact information and service address
Ensure access to the property and septic system at the scheduled time
Ensure that a responsible adult is available when required
Provide relevant property details, septic system information, photos, or service history when requested
Secure pets, unlock gates, clear access areas, and prepare the property as reasonably requested
Notify us in advance of any changes, delays, cancellations, access issues, or special instructions

We reserve the right to reschedule appointments due to weather, safety concerns, site access issues, technician availability, equipment availability, emergencies, permitting requirements, or other circumstances outside our control.

7. Cancellations & Rescheduling

Customers must provide reasonable notice for cancellations or rescheduling.

Missed appointments, unavailable job sites, locked gates, blocked access, unsafe work conditions, last-minute cancellations, or lack of required access may result in delays, rescheduling, or additional fees.

Certain services, materials, permits, third-party fees, or scheduled work may not be cancelable or refundable once ordered, scheduled, paid for, or placed into process.

8. Customer Responsibilities

You are responsible for:

Providing accurate property, contact, and septic system information
Confirming that you have authority to approve work at the property
Notifying us of known system issues, damage, unsafe conditions, access restrictions, buried utilities, property hazards, or special requirements
Reviewing estimates, proposals, invoices, reports, and project details before approval
Ensuring the work area is reasonably accessible and safe
Making required payments on time
Following maintenance, care, and service recommendations provided after service

Hometown Septic Services is not responsible for delays, additional costs, or project issues caused by inaccurate information, undisclosed conditions, unavailable access, unsafe job sites, customer-requested changes, or third-party work.

9. SMS, Calls, Emails & Communication Consent

By submitting your contact information through our website, forms, booking pages, quote request pages, phone calls, emails, text messages, or other communication channels, you consent to receive communications from Hometown Septic Services, including calls, emails, and SMS/text messages related to:

Appointment confirmations and reminders
Service updates and project notifications
Estimate and quote follow-ups
Scheduling and rescheduling
Billing and payment communications
Customer support and service-related follow-ups
Review requests and customer satisfaction follow-ups
Promotional or marketing messages where permitted by law

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us at (512) 781-1205.

Mobile carriers are not liable for delayed or undelivered messages. Hometown Septic Services is not responsible for delays, delivery failures, or message errors caused by mobile carriers, wireless providers, communication platforms, or third-party service providers.

We do not share or sell your mobile information for marketing purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except as necessary to provide messaging services on our behalf.

10. Electronic Communications

You agree that communications we send electronically, including emails, text messages, website notices, appointment confirmations, estimates, invoices, reports, and other digital communications, satisfy any legal requirement that such communications be in writing, where permitted by law.

You are responsible for keeping your contact information accurate and current.

11. Prohibited Conduct

You agree not to:

Use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes
Submit false, misleading, or deceptive information
Impersonate another person or misrepresent your affiliation with a person, company, or property
Attempt to access systems, accounts, data, or areas of the website that you are not authorized to access
Interfere with or disrupt the operation of our website, forms, communication tools, or systems
Use bots, scraping tools, data mining tools, or automated methods to access or copy website content
Upload harmful files, viruses, malicious code, or content that could damage our systems
Violate the rights of Hometown Septic Services, our customers, vendors, employees, or third parties
Use our website content, branding, images, or materials without written permission

12. Website Content & Intellectual Property

All website content, including text, images, branding, logos, graphics, videos, layouts, designs, service descriptions, and other materials, is owned by Hometown Septic Services or its authorized providers and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes related to learning about or requesting our services.

You may not copy, reproduce, distribute, modify, display, publish, sell, scrape, or use our website content, branding, images, or materials without prior written permission.

13. Third-Party Websites, Tools & Services

Our website or communications may include links, maps, payment tools, scheduling tools, review platforms, social media pages, analytics tools, advertising platforms, or other third-party services.

We do not control and are not responsible for third-party websites, platforms, content, policies, security, or practices. Your use of third-party websites or services may be governed by that third party’s own terms and privacy policy.

14. Privacy

Your use of our website, forms, communication systems, and services is also governed by our Privacy Policy.

By using our website, submitting your information, requesting services, or communicating with us, you agree to the collection and use of information as described in our Privacy Policy.

15. Warranties & Limitations

Hometown Septic Services may provide limited warranties on certain services, materials, repairs, or installations when applicable. Warranty terms, if any, will be provided at the time of service, project completion, or as part of your written project documentation.

Warranty coverage does not apply to:

Misuse
Customer neglect
Improper maintenance
Normal wear and tear
Damage caused by third parties
Damage caused by vehicles, landscaping, excavation, construction, or property modifications
Pre-existing system issues or site conditions
Soil, drainage, groundwater, weather, or environmental conditions
Failure to follow service, care, or maintenance instructions

Manufacturer warranties, when applicable, are controlled by the manufacturer’s own warranty terms.

16. Disclaimers

Our website, forms, communication systems, and online materials are provided on an “as available” basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that website content, service descriptions, availability, pricing, timelines, or other information will always be complete, current, or error-free.

Information provided through our website or communications is for general service and scheduling purposes and should not be treated as a substitute for professional inspection, site evaluation, permitting review, or regulatory guidance where required.

To the fullest extent permitted by law, we disclaim warranties of any kind related to the website and online services, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the fullest extent permitted by law, Hometown Septic Services shall not be liable for:

Indirect, incidental, special, punitive, exemplary, or consequential damages
Lost profits, lost revenue, loss of use, or business interruption
Delays caused by weather, site access issues, permitting, third-party vendors, mobile carriers, labor shortages, equipment availability, or conditions beyond our control
Pre-existing septic system issues, hidden damage, leaks, clogs, drainage issues, soil problems, groundwater issues, or property conditions not disclosed before service
Damage caused by improper use, lack of maintenance, customer modifications, landscaping, excavation, construction, or third-party repairs
Website interruptions, technical errors, communication delays, or third-party platform issues

Nothing in these Terms limits liability that cannot be limited under applicable law.

18. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Hometown Septic Services, its owners, employees, contractors, representatives, vendors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney’s fees, arising from or related to:

Your use of our website, forms, communication systems, or services
Your violation of these Terms
Information you provide to us
Your violation of any law or third-party right
Your misuse of our services
Unsafe, undisclosed, or inaccurate job site conditions
Work, repairs, modifications, excavation, landscaping, or damage caused by third parties

19. Force Majeure

Hometown Septic Services is not responsible for delays, interruptions, or failure to perform caused by events outside our reasonable control, including but not limited to weather, natural disasters, supplier delays, equipment issues, transportation issues, labor shortages, power outages, internet or communication failures, illness, emergencies, government actions, permitting delays, or other unforeseen circumstances.

20. Termination or Refusal of Service

We reserve the right, without notice and in our discretion, to refuse service, cancel appointments, decline projects, suspend communications, restrict access to our website, or terminate service where we believe it is appropriate, including in cases of non-payment, unsafe conditions, abusive conduct, fraudulent activity, lack of access, or violation of these Terms.

We are not responsible for any loss or harm related to your inability to access or use our website, forms, or services.

21. Governing Law

These Terms and any dispute arising out of or relating to these Terms, our website, or our services shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

Any dispute that cannot be resolved informally shall be handled in the appropriate state or federal courts located in Texas, unless otherwise required by applicable law.

22. Changes to These Terms

We may update these Terms at any time. Updates will be posted with a revised effective date.

Continued use of our website, forms, communication systems, or services after updated Terms are posted constitutes acceptance of the updated Terms.

23. Severability

If any provision or part of a provision of these Terms is found to be unlawful, void, or unenforceable, that provision or part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

24. Entire Agreement

These Terms, together with our Privacy Policy and any written estimate, invoice, proposal, service agreement, report, or project documentation provided to you, constitute the agreement between you and Hometown Septic Services regarding your use of our website and services.

If any written project-specific agreement conflicts with these Terms, the project-specific agreement will control for that project.

25. Contact Information

If you have questions about these Terms or our services, please contact us:

Hometown Septic Services
154 Sequoia Drive
Kyle, TX 78640, United States

Phone: (512) 781-1205
Email: hometowntxseptic@gmail.com
Website: https://austinsepticservices.com/