- CALL (512) 781-1205
- hometowntxseptic@gmail.com
- 24/7 Emergency Service Available
- VETERAN OWNED & OPERATED
Effective Date: January 1, 2026
Hometown Septic Services (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website, https://austinsepticservices.com/, our forms, appointment booking pages, communication systems, and services.
Please read this Privacy Policy carefully. By using our website, submitting your information, scheduling an appointment, requesting a quote, or communicating with us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
We may collect personally identifiable information that you voluntarily provide to us, including:
We may also collect non-personal or technical information, including:
Any information you provide related to your own customers, tenants, household members, contractors, vendors, property owners, or third parties may be considered Third-Party Client Information. If you provide information about another person, you are responsible for ensuring you have permission to do so.
We may collect information:
We collect information when you:
When you visit our website, we may automatically collect certain technical information through cookies, pixels, analytics tools, and similar technologies. This may include browser data, device data, pages visited, referring sources, and website interaction data.
We may receive information from third-party platforms or service providers used in our business operations, such as CRM systems, scheduling tools, communication platforms, payment processors, advertising platforms, analytics tools, review sites, social media platforms, online directories, or permitting-related platforms.
We use collected information to:
If you opt in to receive SMS/text messages from Hometown Septic Services, we may collect your mobile number and message interaction data for communication purposes, including:
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us directly at (512) 781-1205.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide text messaging services on our behalf. This may include service providers, aggregators, or communication platforms that help us deliver SMS messages, subject to confidentiality and security obligations.
Your information is stored on secure systems and servers located in the United States. We implement reasonable administrative, technical, and organizational safeguards to protect against unauthorized access, misuse, loss, disclosure, alteration, or destruction of your information.
We also expect our vendors, service providers, and contractors who process information on our behalf to apply reasonable safeguards and use personal information only for authorized business purposes.
However, no website, communication platform, data transmission, or storage system is completely secure. By using our website, forms, communication systems, or services, you acknowledge and accept this risk.
We do not sell or rent your personal information for monetary compensation.
We may share information with trusted third-party service providers strictly for business operations, such as:
These providers are expected to protect your information and use it only for the services they provide to us.
We may also disclose information:
We may share non-personal, anonymized, or aggregated information for business analysis, advertising measurement, website improvement, or similar purposes.
Our website may use cookies, pixels, analytics tools, advertising tools, and similar tracking technologies to enhance user experience, analyze website traffic, improve website performance, and support marketing or advertising efforts where permitted.
These technologies may help us understand:
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Some browsers include a “Do Not Track” feature that signals to websites that you do not want to be tracked. At this time, our website may not respond to Do Not Track signals. You can still control certain cookies and tracking technologies through your browser settings or device preferences.
Our website may include links to third-party websites, maps, social media platforms, payment tools, review platforms, online directories, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. When you interact with a third-party website or service, your information may be governed by that third party’s own privacy policy and terms.
We retain personal information only as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support service history, and operate our business.
Certain project, billing, communication, inspection, service, warranty, tax, accounting, regulatory, and legal records may be retained for legitimate business, compliance, or dispute-resolution purposes.
To determine the appropriate retention period, we may consider:
In some cases, we may anonymize or aggregate information so that it can no longer reasonably identify you.
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:
To exercise these rights, please contact us using the contact information listed below.
We may need to verify your identity before processing your request. Certain information may be retained as required or permitted for legal, accounting, service history, regulatory, dispute resolution, fraud prevention, or legitimate business purposes.
Residents of certain U.S. states, including California, Colorado, Connecticut, Utah, Virginia, Texas, and other states with applicable privacy laws, may have additional rights regarding their personal information.
These rights may include:
Hometown Septic Services does not sell personal information for monetary compensation. If any activity is considered a “sale,” “sharing,” or targeted advertising under applicable privacy law, you may contact us to opt out.
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf. We may require proof that the agent has permission to act for you and may also require you to verify your identity directly with us before we process the request.
You may opt out of marketing emails by following the unsubscribe instructions included in those emails, when available, or by contacting us directly.
You may opt out of SMS/text messages by replying STOP.
Please note that even if you opt out of marketing communications, we may still send non-marketing communications related to active projects, appointments, estimates, invoices, payments, reports, safety notices, customer service matters, or legally required notices.
Our website and services are intended for adults and are not directed to children under 18 years of age. We do not knowingly collect personal information from minors.
If we become aware that we have collected personal information from a minor, we will take reasonable steps to delete it. If you believe a minor has provided personal information to us, please contact us using the information below.
Hometown Septic Services is based in the United States. If you access our website or services from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.
By using our website or services, you consent to the transfer, processing, and storage of your information in the United States.
We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised effective date. Continued use of our website, forms, communication systems, or services after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or would like to request access, correction, deletion, or other action regarding your information, please contact us:
Hometown Septic Services
154 Sequoia Drive
Kyle, TX 78640, United States
Phone: (512) 781-1205
Email: hometowntxseptic@gmail.com
Website: https://austinsepticservices.com/
